We are thrilled to have a 97.3% customer satisfaction rating!*
We pride ourselves in ensuring our customers leave our facilities with a smile and a “WOW”.
*based on submitted customer surveys from 1/2010 to 8/2011
Check out just a sample of what our customers are saying…
“Bruce & crew were great! I am very happy & will be back!”
“Keep up the good work. Bruce tries to do his best for everybody. Seniors like – low prices, not hype! ;)”
“Bruce found my problem right then, he’s a pro for sure.”
“Thank You. Very pleased- workers very polite “
” I love good, honest, and reliable service.”
“The service was good and management and personnel were pleasant.”
“Bruce is a one in a million, refreshing to find an honest Auto Shop – I’m a loyal customer for sure!”
“You saved me $1,500 WOW!!”
Bruce & Staff have helped us tremendously in these hard times & everyone else I talk to in waiting room loved them. God bless you all!
Location: 1180 Court Street, Clearwater
Pete the manager, greeted me immediately and provided great service. Good place!
“My first visit! Felt very welcome & assured I was getting my money’s worth. Excellent!”
“It’s always a pleasure doing business with Sharon. She’s like family, open my wallet and give her $!”
“Sharon Adams, owner, saved me a lot of money by not doing the first and most obvious repair on my car. She researched the problem and saved me time and money.”
“You do a great job. Mike is a great employee.”
“Sharon is the greatest!”
“Sharon is always wonderful. She knows the business and is always looking out for me, technically and financially. Technicians are excellent!”
“Thanks for delivering my vehicle to my residence after the repair is complete.”
” Your staff has always been honest and have never tried to take advantage of me which is unusual with mechanics. I will never go anywhere else.”
“I’m so lucky to have found this location. Sharon was more than helpful and prompt!!!”
Location: 27232 US Hwy 19 N, Clearwater
Have Dennis cloned! He is nicer than anyone in my family! He explained everything in detail.
Left there feeling good. Really appreciate your honesty and warmth. Will return & tell others.
“My Jeep had 2 bad bearings front side. I pulled into your shop in back and saw smoke from right side you guys were a God send.”
“Everything was great and professanell and manager Dennis J. McBride was kind, courtious and very knowalgable.”
“Your staff rocks! Great service and customer care.”
“Great Service! Clean waiting area, great experience. Thank You!”
“I can’t offer any ideas on how to improve excellence. “
“As retirees we appreciate your hourly rate and efficient services. We were happy to find about all the repairs you do.”
“The store manager at your Clearwater and SR 580 shop is phenomenal. Always courteous and explains everything in detail. When I call I just give my name and he knows me. I have been going there for over 2 yrs now. The important thing is that I trust him. He’s a great asset to your company. He’s great!! I have recommended to several friends and family!”
“Bent over backwards to satisfy me. Very helpful.”
Location: 730 NE 5th Street, Crystal River
Rick Campbell and his staff are great! Thanks! I now have a second car for them!
Rick is an awesome manager. He is very knowledgeable and always looks out for the customer. I would never go anywhere else.
“Rick & his staff are awesome!!! (Good job always.)”
Keep up the honesty.
I have three vehicles and are all serviced with you. Very satisfied.
Just keep giving excellent customer service
“Was told by my regular mechanic my truck (air condition problem) could take a couple of days to diagnose. Was fixed by you in several hours. Thanks.”
“Rick was really great. I hop you keep him around for awhile.”
“Great manager! I think his name is Rick or Richard – you’re lucky to have him.”
“Thanks for the quick but thorough work. We enjoy our new AC very much.”
Location: 102 US Hwy 41 S, Inverness
“I could not have asked for better service or nicer folks!”
“Very Happy- Dave was very informative too- Shop mechanics are very knowledgeable and did an excellent job”
“Thanks for the savings I receive will definitely return again. “
“Always good service and able to drop off car keys when closed.”
“I was treated very good. Very friendly employees. Have noting to say bad, all good!”
“We’ve used ICA since moving to Inverness – honest people – great service – always recommend them to our friends.”
“After doing business with Ice Cold Air (New air conditioning system) I feel no need to do business anywhere else!!”
“I was so very impressed I am telling everyone, including a praise report at church with their name and address.”
Location: 3508 US Hwy 19 N, New Port Richey
“My visit was fast and pleasant. The man up front gave me loads of advice for my vehicle! It was just awesome!”
“Owner was very nice & honest. Will go back if I need any other work done.”
“Nothing to improve. The owner & his crew are the blessing that every single mom needs. Outstanding service!”
“Give a seminar on how to treat customers on how to make an honest buck and not rip off a customer to make an extra buck. Thanks for taking good care of my F-150 – love my truck”
“The A/C now works very good. Thanks a heap!”
“Very pleased. They did excellent work and fairly priced. “
“Great service and great deals. I wouldn’t go anywhere else.”
“You fixed my window motor. I am very happy with it now. It was much cheaper than another quote I got.”
“The owner went out of his way to get us the bottom dollar to repair our used Ford Taurus. We have to fix things (one by one) and he has been so gracious to understand and help us through the process. Our mechanic for life!”
“They did an excellent job of making me feel at home and that I could trust them. I didn’t go for other estimates.”
Location: 5890 Park Blvd, Pinellas Park
I have always been pleased with the service-value-friendliness of Ice Cold Air!
The guys at the Park Blvd. N location are always nice, professional and quick.
“Have been going to Kevin for many years. Always treated great.”
“I love the interaction that you have with your customers.”
“My family and business depend on me, you have always got the job done since 1982 on Court Street. Thanks.”
“We only had Freon put in, but service was quick and pleasant. When you replaced our air a few years ago, service and price were excellent!”
“Kevin, the owner, and Joey, the manager were excellent. Wanting my business made me feel appreciated.”
“I was so impressed with every aspect of your customer service- Noticed customers there were happy repeat clients.”
“Kevin on Park Blvd is like a close friend. He knows where some of my travels are and he makes me feel in my van. “
“Kevin’s a great guy. No need to improve – the shop’s the ONLY ONE I trust to do good work at a decent price.”
Location: 6401 US Hwy 19 N, Pinellas Park
Roman was outstanding!!! I have 100% trust & confidence in him.
Roman worked on all my vehicles, I would not trust anyone else! (5 stars) Thanks for the great work.
I have been there 3 times and I am impressed with the knowledge, honesty and customer service of the owner Roman. I would never go anywhere else, as he has save me so much money. 5 stars.
Roman has exceptional people skills, innate courtesy and common sense. His mechanics to date have been courteous.
I appreciate the awesome service and people here! Roman is awesome.
Customer service was awesome. Took me to work-vehicle not ready when I got off-so they took me home then came (and) picked me up when completed.
They were great they found and fixed the problem with my AC that 2 other places could not do including the dealer.
“Roman was great. He went over and above to get the air working on my old (15 year) car.”
“Roman was very professional, very clean shop & crew – from now on I’m not going anywhere else, going to tell everyone I know about him. Thank you for everything!”
There is always room for improvement and the folks at this I.C.A. are pretty much on top of it. I finally found a reliable & trustworthy repair place!
Location: 11930 US Hwy 19 N, Port Richey
Dependable, simply the best – can always count on them – friendly – knowledgeable and “they know what they are doing”.
Auto repair is expensive and usually an unpleasant experience. I still spent money but the experience was far more enjoyable.
“The “sign” brings them in. The mechanics insures the integrity, but it’s managers like Alexis Gioe that provides the customer w/ “spending comfort”. She is definitely an asset.”
“The service at 11930 US Hwy 19 was great – Alexis is a plus for any business she is great.”
“I feel very comfortable going there knowing that Mike is there. He is very good & honest, great guy (a keeper).”
“You did a wonderful job. Pleased with the work you did.”
“I was quoted $1300 for a total system replacement at another place, you repaired my system for 10% of that quote!”
“We’re ecstatic over the work that was done on our car. Plan to have all future work done there!”
“The guys are doing a great job! Always treat me great. Solid work ethic.”
“The service manager was as usual always very helpful and very honest so I trust him, and they did a very good job.”
Location: 1406 4th Street North, St. Petersburg
I have been a customer of the 4th St & 14th Ave N store for years. They are great guys and have helped me many times, they are the best!
“I trust them- they tell the truth, price fairly, deliver on time with excellent work and service.”
“Paul and his staff are great to work with. They weren’t able to do the work because I chose not to. They were honest and I’d go back. “
“Everyone was great, service was excellent and I was very happy with the work and service. I would go back for sure.”
“Did a great job, would recommend to anyone.”
“The Car Care Club card is a great deal, but more importantly, I feel like I can trust you guys! Thanks, Paul!”
“Excellent service, immediate updates, done as quick as estimated, great price.”
“Wonderful, wonderful service!! My husband and I will keep coming back! Paul was great to work with, very honest and kind. The cars are driving like gems.”
Location: 380 34th Street N, St. Petersburg
Pete and Chuck and all the mechanics are extremely knowledgeable & helpful.
Your company is always courteous, kind & understands that not everyone speaks “car”.
“Staff was great! Price was almost $300 cheaper than my regular mechanic wanted. Price is a major factor, but so is trust!”
“Just keep beating your competitors prices!”
“Manager Pete, did a great job, along with crew to fix my A/C problem. I shall return for other reapirs- Thank you all”
“Everything is great. Even when my wife can goes for car repair, she is dealt in a good way and explained everything to her. Thanks.”
“Manager and the maintenance staff have EARNED my trust. Thank you guys!”
“Everything was great! Service was quick and thorough! You aren’t kidding-my A/C is now ICE COLD. Thanks!”
Location: 410 S. Dale Mabry, Tampa
Tony was amazing – great customer service, was willing and able to answer all my questions, awesome person overall!
Thank you to Jay & Tony for providing excellent customer service, picking me up & having my car repaired (a/c system) on the same day.
“No improvement needed. If every business would operate & give back to the community like this location, we’d live in a better world.”
“Fantastic service – Thank you. Very nice to me – even though I was a waiting customer with a newborn :)”
“Have already passed on your name to neighbors”
” Forth survey, I expected great service and you delivered. I already gave you a good review on Angie’s list. You were much more professional and much less expensive than the dealership.”
“Thanks to Ashley and her crew. I appreciate the honesty.”
“I brought my own rear brake cylinders and was charged only for labor – I was in and out of there in no time. Ashley + Keith are great. Brake cylinder and labor cost $103.66 – everyone else wanted $200.00″
“I would like to thank you all for the fast and speedy service that I received and for the transportation you gave me to and from.”
“Incredible service-I felt informed- Ashley and all of the team were great!!”
Location: 3902 S. Westshore Blvd, Tampa
Absolutely trust your people. They are so honest.
Joe & Quinn are both sooooo knowledgeable about cars & they take me to work.
Pleasure coming here. Feel treated as a valued customer & will continue to come back & recommend.
I can not think of anything (to improve). I was in and out and I had lots of repairs being done all at one time, I don’t know how they can work so fast.
“Joe knows cars, and Quinn knows everything else! Great customer service.”
“The work was done sooner than I expected and it was quality service and workmanship. “
“Having experienced an A/C problem that had not been fixed the last 2 times at a different auto shop, your guys finally diagnosed and fixed the problem that could have potentially seized my engine”
“Very nice gentlemen – very honest and trustworthy!! Car is always ready in a reasonable amount of time and they always call to advise problems and what is needed.”
Location: 501 E. Sligh, Tampa
I always get good service on my truck and car.
“Very helpful & friendly, will definitely return!!”
“You saved us over $1,000 when compared to Pep Boys estimates. I posted the savings on Facebook. Thanks!”
“I don’t think there is anyone better than Ken and Scott. They are wonderful, they know what they’re doing.”
“Not only great service, but Ken, the manager, is also a heartfelt people person. He could not find a used part and put in a new for the same price. Does not get any better! Thanks again Ken and Chris!”
“Very friendly service. Offered discounts and even brought my car back to me at work. A++ ”
“Refreshing in a not so trusting business (auto repair). There is not enough room here to tell you what a great job they recently did for me. Going forward, they have all my business.”
“The store on Sligh-near 275 is fabulous!! Recommended to all my friends.”
Location: 7901 W. Hillsborough Ave, Tampa
You are my new “go-to” place for auto repair & maintenance.
“I was extremely impressed by the high level customer service. While waiting I sat at the McDonald’s next door, the manager actually walked over to discuss the repair status.”
“You did exactly what the factory service manuals indicated you should do. Thank you very much!”
“Fast and reliable. I love these guys. Thank You!”
“Times are hard especially at this time of year and your team truly tried to help any way they could.”
“We have been there 3 times for 3 different repairs. I will not go anywhere else. They are AWESOME!!!!”
“The owner is one of the nicest people I have dealt with in a very long time. Very honest and helpful. I have been to this location before and will continue to go there. Great!”
“I was quoted $135 more at Tire Kingdom for part of the work I had done by these guys.”
Location: 6609 Gall Blvd, Zephyrhills
Guy(s) were all great!! Service was great. And fast!! I will be back!
“Everything was fine. Guys were great. All good thumbs up!”
“I went to ICA in Zephyrhills. Each time I was greeted like family but treated with professional service.”
” I saved a bunch of money over dealer price. Also the manager helped find the problem that the dealer could not.”
“Outrageous Service – treated with caring and respect”
“My car required costly work. I was offered many options, discounts and solutions to help keep my car operational and safe!”
“Your MGR and the mechanic were great and went out of their way to help me on my Yukon and save money.”