Privacy Policy

Effective Date: January 23,2023‹
Last Updated: November 2, 2026

1. Who We Are

ICA FRAN CORP, doing business as Ice Cold Air ¼Complete Auto Repair (“Ice Cold Air,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.icecoldair.com, submit information through our website, or communicate with us through website-related services.

This policy applies to the website and services operated by ICA FRAN CORP. Ice Cold Air locations are independently owned and operated. This policy does not automatically apply to the separate information practices of independently operated locations or third-party websites.

2. Information We Collect

Depending on how you interact with us and which website features you use, we may collect the following information.

Information You Provide

  • Contact information, such as your name, email address, phone number, and mailing address.
  • Vehicle information, such as your vehicle’s year, make, model, mileage, vehicle identification number, or license plate number, when provided.
  • Appointment and service information, including your preferred location, requested services, appointment preferences, and descriptions of vehicle concerns.
  • Communications, such as questions, feedback, survey responses, and information you include in messages to us.
  • Employment information, such as your rĂ©sumĂ©, employment history, qualifications, and contact information, if you apply through our website.
  • Marketing preferences, including your requests to receive or stop receiving promotional communications.

Please do not submit credit card numbers, Social Security numbers, driver’s license images, or other sensitive information through general contact forms or email.

Information Collected Automatically

When you visit our website, we and our website service providers may collect information such as:

  • Your IP address and approximate location derived from it.
  • Browser type, device type, and operating system.
  • Pages viewed, links clicked, and time spent on the website.
  • The website or advertisement that referred you to us.
  • Cookie identifiers and similar online identifiers.

3. How We Use Information

We use information for purposes that may include:

  • Responding to questions and customer service requests.
  • Scheduling appointments and coordinating requested services.
  • Connecting you with the appropriate participating service location.
  • Sending appointment confirmations, reminders, and service-related communications.
  • Sending offers, promotions, or other marketing communications, where permitted and subject to applicable consent requirements.
  • Reviewing employment applications.
  • Understanding website performance and improving our website and customer experience.
  • Maintaining security, preventing fraud, and investigating misuse.
  • Meeting legal obligations and establishing, exercising, or defending legal claims.

4. How We Share Information

We may disclose information in the following circumstances:

Service Providers

We may share information with companies that help us operate our website and business, such as website hosting providers, scheduling platforms, customer relationship management providers, email and text messaging providers, analytics providers, and technical support vendors.

Participating Service Locations

If you request an appointment, estimate, or assistance from a particular location, we may share the information needed for that location to respond and provide service.

Ice Cold Air locations are independently owned and operated. Information handled directly by an individual location may be subject to that location’s own privacy practices and applicable policies.

Advertising and Analytics Partners

We partner with advertising and analytics providers such as Google and Meta (including Facebook and Instagram) to evaluate site traffic, optimize marketing efforts, assess campaign effectiveness, and connect with potential customers. Through cookies, pixels, and related tracking tools, these service providers may collect information regarding your site activity, including IP addresses, device and browser details, viewed pages, and completed actions. Such details may be aggregated with data collected across other online services to customize advertisements and measure marketing performance, which may include displaying relevant ads following your visit. Handling of this data is governed by the respective privacy policies of Google and Meta. You can customize your preferences via Google Ad Settings, Meta Ad Preferences, your browser controls, or available site options.

Legal and Safety Purposes

We may disclose information when reasonably necessary to comply with applicable law or legal process, protect rights and safety, investigate suspected fraud, or enforce our agreements.

Business Transactions

Information may be disclosed as part of a proposed or completed merger, acquisition, reorganization, sale of business assets, or similar transaction, subject to applicable legal requirements.

At Your Direction

We may share information when you direct us to do so or provide appropriate consent.

5. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support website functions, remember preferences, measure traffic, and understand how visitors interact with our content.

We also use advertising technologies to measure campaigns and deliver advertisements based on your interactions with our website.

You can manage cookies through your browser settings and, where available, our website’s www.icecoldair.com. Blocking certain cookies may affect website functionality.

6. Email and Text Communications

Email

If you receive promotional emails from us, you may unsubscribe using the link included in those emails or by contacting marketing@icecoldair.com.

Unsubscribing from promotional emails does not necessarily stop nonpromotional communications related to an appointment, service request, or other transaction.

Text Messages

If you enroll in our text messaging program or otherwise provide appropriate consent, we may send appointment reminders, service updates, and, when separately authorized, promotional messages.

Message frequency varies. Message and data rates may apply. You may opt out by replying STOP. For assistance, reply HELP or contact marketing@icecoldair.com or (800) 838-2653. Consent to receive promotional text messages is not a condition of purchase.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining relevant business records, resolving disputes, and meeting legal obligations.

Retention periods vary based on the type of information, the reason it was collected, applicable recordkeeping requirements, and whether it is needed for an ongoing business or legal purpose.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee the absolute security of your information.

9. Your Choices and Privacy Requests

You may contact us at marketing@icecoldair.com to:

  • Request access to personal information we maintain about you.
  • Ask us to correct inaccurate information.
  • Request deletion of your information.
  • Update your communication preferences.
  • Ask questions about our information practices.

Depending on where you live and which laws apply, you may have additional rights, including rights relating to certain uses or disclosures of personal information, targeted advertising, or appeals of privacy request decisions.

We will review requests under applicable law. We may need to verify your identity before responding, and certain information may be retained where legally permitted or required.

10. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website, contact marketing@icecoldair.com so we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may link to third-party websites or services, such as scheduling platforms, financing providers, payment services, social media platforms, or review websites.

Those third parties operate under their own privacy policies. We encourage you to review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. We will post the revised policy on this page and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

ICA FRAN CORP
Ice Cold Air Complete Auto Repair
PO Box 9309
Tampa, FL 33674

Email: marketing@icecoldair.com
Phone: (800) 838-2653
Website: www.icecoldair.com